Quality and excellence as philosophy and a way of thinking: identification of quality, quality concept, excellence etc.
Systems and models of quality management: identification of quality management, ISO 9000 quality system, EFQM model of excellence, environmental management according to ISO 14001.
Quality information system: quality monitoring, methods of quality assessment and quality analysis, reporting and a process of continuous improvement.
Specific demands for quality in logistic systems: characteristics of logistic companies from the point of view of quality, starting-points of quality of logistic services, quality model in a logistics company, logistic services excellence.
Case studies.
Predmetnik
Opis predmeta
Podrobnosti
Izvajalec: izr. prof. dr. Jereb Borut
Asistent: izr. prof. dr. Jereb Borut